General Terms and Conditions (GTC)

BioNatal DE
Owner: Elena Petrova
Nordstraße 3
48324 Sendenhorst
Germany

§ 1 Scope

(1) These General Terms and Conditions (GTC) apply to all orders placed by consumers and entrepreneurs through our online shop.

(2) Within the meaning of Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that cannot be predominantly attributed to their commercial or self-employed professional activity.

(3) Within the meaning of Section 14 of the German Civil Code (BGB), an entrepreneur is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its commercial or self-employed professional activity.

(4) Any deviating terms and conditions provided by the customer will not be recognised unless we expressly agree to their validity in writing.

§ 2 Contractual Partners

The purchase agreement is concluded with:

BioNatal DE
Owner: Elena Petrova
Nordstraße 3
48324 Sendenhorst
Germany

Email:

bionatal.de@gmail.com

§ 3 Conclusion of Contract

(1) The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.

(2) By clicking the button "Buy now", "Buy" or a comparable order button, you make a binding offer to conclude a purchase agreement.

(3) Upon receipt of your order, you will receive an automatic order confirmation by email. This order confirmation does not yet constitute an acceptance of the offer.

(4) The purchase agreement is only concluded when we ship the goods or send an express order confirmation.

§ 4 Prices and Payment Terms

(1) All prices stated are inclusive of statutory value added tax, where applicable by law.

(2) Shipping costs may be additional. The amount of the shipping costs is displayed before completing the ordering process.

(3) The available payment methods are displayed during the ordering process.

(4) Payment processing is carried out through the respective payment service providers selected.

§ 5 Delivery and Shipping

(1) Delivery is made to the delivery address provided by the customer.

(2) The stated delivery times are non-binding estimates.

(3) Delivery delays due to force majeure, government measures, customs clearance, or other unforeseeable events do not give rise to a claim for damages.

(4) For deliveries outside the European Union, additional customs duties, taxes, or import charges may apply. These are to be borne by the buyer.

(5) If additional shipping or return costs arise due to incorrect or incomplete address information, these are to be borne by the buyer.

§ 6 Retention of Title

Until full payment has been received, the goods remain our property.

§ 7 Right of Withdrawal

Consumers are entitled to the statutory right of withdrawal.

Details regarding the right of withdrawal and the standard withdrawal form can be found on our "Right of Withdrawal & Returns" page.

§ 8 Warranty

The statutory warranty rights of the Federal Republic of Germany apply.

§ 9 Food and Dietary Supplements

(1) The products we offer are food products and are not intended for the diagnosis, treatment, cure, or prevention of diseases.

(2) The information provided on our website is intended solely for general informational purposes and does not constitute medical advice.

(3) In the event of health complaints or questions regarding the use of our products, we recommend consulting a doctor or other qualified professional.

(4) Individual results when using our products may vary. We do not guarantee specific effects or results.

§ 10 Liability

(1) We are fully liable for damages resulting from injury to life, body, or health caused by intentional or negligent breach of duty.

(2) For other damages, we are fully liable in cases of intent and gross negligence.

(3) In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations). In such cases, liability is limited to foreseeable, contract-typical damages.

(4) Liability under the Product Liability Act remains unaffected.

§ 11 Liability for Content and Links

(1) Despite careful review, we do not guarantee the timeliness, completeness, or accuracy of the information provided on our website.

(2) Our website may contain links to third-party external websites. We assume no responsibility for their content.

The operators of the linked pages are solely responsible for their content.

§ 12 Customer Reviews

(1) Customers may voluntarily provide reviews of our products or services.

(2) Reviews must not contain unlawful, insulting, discriminatory, or misleading content.

(3) We reserve the right to remove reviews that violate applicable law or these GTC.

§ 13 Dispute Resolution

The European Commission no longer provides an online dispute resolution platform.

We are not obliged and are not willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 14 Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law applies only to the extent that it does not restrict any mandatory statutory provisions of the state in which the consumer has their habitual residence.

§ 15 Final Provisions

Should any provision of these GTC be invalid in whole or in part, or become invalid, the validity of the remaining provisions shall remain unaffected.

The statutory provisions shall apply in place of the invalid provision.

As of: June 2026